Administration and Support for WordPress Websites

The image shows people sitting in front of computers working together on a website. The graphic reflects services such as WordPress website administration.

Trust the specialists

Comprehensive care and support for
WordPress websites

The WP Care team consists of technologically advanced WordPress specialists. Every day, with full commitment and extensive knowledge, we take care of our clients' websites.

With us, you can fully focus on running your business. We take care of the technical aspects.

We manage websites based on the WordPress CMS.
We will take over the full range of tasks – from necessary updates and ongoing support, to functional development, and security.
We thoroughly understand business requirements and know how to adapt the best solutions to them.

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Administration and support for WordPress websites

What do you get?

24/7 Monitoring

Our technical team monitors your WordPress 24/7. If your website stops working, we will be the first to know and immediately respond!

Regular updates

We regularly perform updates to the WordPress core and all plugins. This ensures that your website is always functional and secure.

Security

Our solutions effectively protect your WordPress from all threats and harmful attacks that could seriously damage your revenue and reputation.

Backup

We perform regular backups of WordPress, covering all files and data – in case something happens to your website.

Website development

Depending on the package, each month you receive a set of free hours for a developer and designer, which you can allocate for any development work.

Helpdesk

With the WP Care packages, you get access to our proprietary helpdesk system, where you can assign tasks and monitor their status.

WordPress support

How does collaboration work?

Choose the option tailored to your needs.

Not sure which one to choose? Write to us or call – we’ll
help you select the option that fits your website the best.

Required accesses

After the first contact, we will ask you to provide
your WordPress login and password, as well as FTP
server access. This will allow us to get familiar
with the website's backend. If you wish, we can sign
a non-disclosure agreement before receiving the
access details.

Audit

Before starting website support, we perform a
preliminary audit. We check the website’s status,
security, and verify any errors in the console.
Based on this, we’ll create a list of necessary
tasks and provide a quote.

Sign the contract

After accepting the quote, we sign an agreement
for website maintenance services.

Initial actions

Once all formalities are sorted out, we implement
the previously agreed technical fixes. The site is
secured with a firewall, we add it to our
monitoring system, and you get access to the
HelpDesk ticket system.

Start!

We begin! From this moment, we start full
support for your WordPress website.

The graphic shows people shaking hands against a computer background. It is a reflection of the collaboration with the development team.

WordPress experts at Your service

Order your package

WP Care’s administration and support for your website will save you time, which you previously had to spend on independent actions or constantly seeking help from specialists. It’s also cost optimization.
You don’t have to maintain additional staff in your company – you only pay for the actual time spent!
Order a package tailored to your needs now.

WP Start

perfect for beginners

from 59 € / month

WordPress and plugin updates
antivirus monitoring
website availability monitoring
backup
access to helpdesk system
hosting
SSL certificate

WP User

WP Pro

for demanding users

from 249 € / month

WordPress and plugin updates
antivirus monitoring
website availability monitoring
backup
access to helpdesk system
hosting
SSL certificate
4 hours of specialist support
(developer, designer, administrator)

* Prices are quoted net. Applicable VAT of 23% will be added.
The final price depends on the results of the website audit.

Compare care and support plans for WordPress

	WP Start	WP User	WP Pro
WordPress updates
WordPress updates
Plugins updates
Plugins updates
Regular scans of WP for malicious code changes
Regular scans of WP for malicious code changes
Monitoring of failed login attempts (blocking suspicious IP addresses)
Monitoring of failed login attempts (blocking suspicious IP addresses)
24/7 Performance Monitoring
24/7 Performance Monitoring
Hosting (optional – 500 MB with an upgrade option)
Hosting (optional – 500 MB with an upgrade option)
Number of hours for development work *
Number of hours for development work *		2h	4h
Regular backups
Regular backups
Access to the helpdesk system
Access to the helpdesk system
	Choose	Choose	Choose

* Hours outside the package are billed additionally.

FAQ

We have answers to your questions

Do you offer custom care and support plans for WordPress?

Yes! In addition to the provided packages, we can create a custom WordPress support plan tailored to your website's needs. Contact us to discuss the details.

Can I change my care and support package during the contract?

If you need a more advanced service, you can change your package to a higher one during the contract period.

Do you also support WooCommerce online stores?

Absolutely! We support all websites based on the WordPress CMS, including WooCommerce stores.

What tasks are included in the specialist's development work?

The specialist's hours available in your package can be allocated for any development tasks related to your WordPress site. Below is a list of example tasks that we can perform for you. Hours outside the package are billed additionally.

Tasks performed by the WordPress Administrator include, but are not limited to:

Regular updates to the WordPress engine,
Regular updates to installed plugins,
Scanning website files for suspicious changes in its code,
Monitoring failed login attempts, aimed at blocking dangerous IP addresses,
Constantly monitoring the website's online status, allowing immediate response in case of a failure,
Performing regular backups (backup),
Managing and overseeing the hosting environment,
Implementing an SSL certificate for WordPress.

Tasks performed by the WordPress Developer within the specialist's hours include, but are not limited to:

Rebuilding the WordPress theme,
Modifications and programming tasks,
Creating custom plugins,
Integrating WordPress with external systems (e.g., accounting, inventory systems).

Tasks performed by the Graphic Designer within the specialist's hours include, but are not limited to:

Rebuilding the current WordPress layout,
Designing new pages and selected elements,
Graphic processing of materials for publication on the WordPress site.

What is the duration of the WordPress support contract?

The contract is usually signed for a 12-month period, after which it automatically renews for an indefinite period. However, it is also possible to sign the contract for a different period.

What are your working hours?

We work Monday to Friday from 8:00 AM to 4:00 PM.

What is the response time for submitted requests?

We respond as quickly as possible! The maximum response time for a request is 24 hours.

Do you offer hosting as part of the support service?

Yes. The basic package includes hosting for websites up to 500 MB. Additionally, we can provide an SSL certificate.

Larger hosting packages are also available as an additional service for the website administration package.

How does the Helpdesk system work?

In our helpdesk system, each client has their own project named after their website. You can add requests (related to tasks on the site), which are assigned to the client's manager and then verified. After preparing the quote, the client receives the request for approval, and the work is then carried out.

Do you also perform one-time tasks, or do you only operate on a subscription basis?

If you're not interested in a subscription-based collaboration, you can also contact us with a one-time request. Write to us with the details of your issue, and we'll prepare a project quote.

Have questions?

Contact us

Not sure which package to choose? Want to learn more details about our offer?

Send us a message, and we will get back to you as soon as possible!

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Administration and support for WordPress websites

Comprehensive care and support for
WordPress websites