Administration and support for WooCommerce stores

The image shows people sitting in front of computers working together on a website. The graphic reflects services such as WordPress website administration.
Entrust your store to the experts

Comprehensive support and service for
WooCommerce stores

The WP Care team consists of specialists with advanced technological knowledge in WooCommerce stores. Every day, we use our passion and experience to provide the best possible support for our clients' stores.

Focus on growing your business and leave the technical matters to us.

  • We provide comprehensive management for WooCommerce stores
  • We offer a wide range of services – from technical support and updates to functionality development and security.
  • Our priority is to understand and meet your business needs, allowing us to deliver solutions perfectly tailored to your requirements.
ORDER SERVICE Contact us
Administration and support for WooCommerce stores

What do you get?

24/7 Monitoring

24/7 Monitoring

Our technical support team monitors the performance of your store 24/7. In case of any issues, we will be the first to know and will immediately take corrective action!

Regular updates

Regular updates

We regularly update WordPress and all installed plugins. This ensures that your online store remains not only functional but also secure against threats.

Security

Security

We provide effective protection for your store against all kinds of threats and attacks that could negatively impact your business’s revenue and reputation.

Backup

Backup

We regularly create backups of your store, including both files and data. This ensures that in case of any issues, we can quickly restore the full functionality of your website.

Website development

Website development

As part of the package you choose, we provide a set number of free hours each month for our developers and designers. You can use these hours for any development and improvement work on your site.

Helpdesk

Helpdesk

By using WP Care packages, you get access to our dedicated helpdesk system. Through it, you can easily assign tasks to us and track the progress of the work in real time.

WordPress Support

How does collaboration work?

1

Choose a package

Choose the option tailored to your needs.
Not sure which one to choose? Write to us or call –
we’ll help you select the option that best fits your website.


Required accesses

After the first contact, we will ask you to provide
your WordPress login and password, as well as
FTP server access. This will allow us to get familiar
with the website's backend. If you wish, we can
sign a non-disclosure agreement before receiving
the access details.

2
3

Audit

Before starting website support, we perform a preliminary audit.
We check the website’s status, security, and verify any errors
in the console. Based on this, we’ll create a list of necessary
tasks and provide a quote.

Sign the contract

After accepting the quote, we sign an agreement
for website maintenance services.

4
5

Initial actions

Once all formalities are sorted out, we implement the
previously agreed technical fixes. The site is secured
with a firewall, we add it to our monitoring system,
and you get access to the HelpDesk ticket system.


Start!

We begin! From this moment, we start full
support for your WooCommerce store.

6
The graphic shows people shaking hands against a computer background. It is a reflection of the collaboration with the development team.
WooCommerce experts at Your service

Order your package

WP Care’s administration and support for your store will save you time, which you previously had to spend on independent actions or constantly seeking help from specialists. It’s also cost optimization.
You don’t have to maintain additional staff in your company – you only pay for the actual time spent!
Order a package tailored to your needs now.

WP Start

perfect for beginners

from 59 € / month

WordPress and plugin updates
antivirus monitoring
website availability monitoring
backup
access to helpdesk system
hosting
SSL certificate

WP User

most popular choice

from 159 € / month

WordPress and plugin updates
antivirus monitoring
website availability monitoring
backup
access to helpdesk system
hosting
SSL certificate
2 hours of specialist support
(developer, designer, administrator)

WP Pro

for demanding users

from 249 € / month

WordPress and plugin updates
antivirus monitoring
website availability monitoring
backup
access to helpdesk system
hosting
SSL certificate
4 hours of specialist support
(developer, designer, administrator)

* Prices are quoted net. Applicable VAT will be added.
The final price depends on the results of the website audit.

Compare care and support plans for WooCommerce

WP Start WP User WP Pro
WordPress updates
WordPress updates ikona ok ikona ok ikona ok
Plugins updates
Plugins updates ikona ok ikona ok ikona ok
Regular scans of WP for malicious code changes
Regular scans of WP for malicious code changes ikona ok ikona ok ikona ok
Monitoring of failed login attempts
(blocking suspicious IP addresses)
Monitoring of failed login attempts
(blocking suspicious IP addresses)
ikona ok ikona ok ikona ok
24/7 Performance Monitoring
24/7 Performance Monitoring ikona ok ikona ok ikona ok
Hosting (optional – 500 MB with an upgrade option)
Hosting (optional – 500 MB with an upgrade option) ikona ok ikona ok ikona ok
Number of hours for development work *
Number of hours for development work * ikona nie ok 2h 4h
Regular backups
Regular backups ikona ok ikona ok ikona ok
Access to the helpdesk system
Access to the helpdesk system ikona ok ikona ok ikona ok
Choose Choose Choose
* Hours outside the package are billed additionally.
FAQ

We have answers to your questions

Do you offer custom care and support plans for WooCommerce?

Yes! In addition to the provided packages, we can create a custom support plan for WooCommerce, tailored to your website's needs. Contact us to discuss the details.

Can I change my care and support package during the contract period?

If you need a more advanced service, you can upgrade to a higher package during the contract period.

What tasks are included in the specialist's development work?

The specialist's hours available in your package can be allocated for any development tasks related to your WordPress site. Below is a list of example tasks that we can perform for you. Hours outside the package are billed additionally.

Tasks performed by the WordPress Administrator include, but are not limited to:

  • Regular updates to the WordPress engine,
  • Regular updates to installed plugins,
  • Scanning website files for suspicious changes in its code,
  • Monitoring failed login attempts to block dangerous IP addresses,
  • Constantly monitoring the website's online status to allow immediate response in case of failure,
  • Performing regular backups (backup),
  • Managing and overseeing the hosting environment,
  • Implementing an SSL certificate for WordPress.

Tasks performed by the WordPress Developer within the specialist's hours include, but are not limited to:

  • Rebuilding the WordPress theme (template),
  • Modifications and programming tasks,
  • Creating custom plugins,
  • Integrating WordPress with external systems (e.g., accounting, inventory systems).

Tasks performed by the Graphic Designer within the specialist's hours include, but are not limited to:

  • Rebuilding the current WordPress layout,
  • Designing new pages and selected elements,
  • Graphic processing of materials intended for publication on the WordPress site.

What is the duration of the WordPress support contract?

The contract is usually signed for a period of 12 months, after which it automatically renews for an indefinite period. It is also possible to sign the contract for a different duration.

What are your working hours?

We work Monday to Friday from 8:00 AM to 4:00 PM.

What is the response time for submitted requests?

We respond as quickly as possible! The maximum response time for a request is 24 hours.

Do you offer hosting as part of the support service?

Yes. The basic package includes hosting for websites up to 500 MB. Additionally, we can provide an SSL certificate.

Larger hosting packages are also available as an additional service for the website administration package.

How does the Helpdesk system work?

In our Helpdesk system, each client has their own project named after their website. They can add requests (related to tasks on the site), which are assigned to the client's manager and then verified. After preparing the quote, the client receives the request for approval, and the work is then carried out.

Do you also perform one-time tasks, or do you only operate on a subscription basis?

If you're not interested in a subscription-based collaboration, you can also contact us with a one-time request. Write to us with the details of your issue, and we'll prepare a project quote.
What else can we do for you?

Our other services

Want to know more?

Take a look at our blog

Have questions?

Contact us

Not sure which package to choose? Want to learn more details about our offer?

Send us a message, and we will get back to you as soon as possible!

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